Retailers Against Crime is delighted to welcome our newest Associate Members Lodge Service to our network of recommended suppliers and partners. The security consultancy offers a new approach to security provision, based on over 100 years of experience and the many challenges for the sector in that time, says Darren Conway, Group Strategy Director:
“Lodge Service has customers that have been with us for over 30 years, and staff over 45, that’s unheard of in the security sector. We have learned a lot in over a century of continuous service, under the same family’s ownership and direction.”
How do retailers can get the security solution they want?
There are so many security systems and suppliers trying to get retailers’ attention and compete for their business. So how can buyers be sure they are getting the best solution when choosing security?
Retail operations and their loss prevention teams often rely on the advice of the vendor’s salespeople, usually with extra research online and by attending exhibitions. Then it comes down to the price for the final selection.
But this process may not take full account of their often complex needs, says Darren. These might include –
- Onsite and cyber security threats and risks
- The retailer’s full commercial situation
- Integration with onsite systems and technical needs
- The needs of all stakeholders – busy staff, customers and site visitors
Lodge Service says It’s time to stop falling into this trap and find consultants with a track record of supplying the experience and advice that enables retailers to make the right decision.
The need is greater than ever for vendors to work collaboratively alongside security users to develop a solution that meets the retailer’s goals and priorities – for security, safety, ease of use, systems and process integration, staff and stakeholder well-being and to meet commercial priorities.
It is more than just lip-service: Lodge Service uses a unique Four-Quadrant Integrity-Based Security Model to assess retailers’ needs: a simple process backed by the experience of helping thousands of security user partners since the year 1919.
How Integrity and Collaboration Drive Great Results for Security Users
Lodge Service has seen a major issue with the conventional approach to both selling and buying security services and systems. There is an adversarial trap that pits the buyer against the seller, which can result in a downward spiral in the price and the quality of the specification. This is not fit-for-purpose anymore, says Darren.
“Our approach is different. A win-win outcome is achievable, to ensure the best security solution, with a clear return on investment. But only with a shared agreement to all the security and commercial issues.
“Each project manager at Lodge Service works alongside the security and loss prevention teams or business owners – and others in the organisation who are affected by the security problem and any proposed solution. We review your goals and the range of security options and choices available to meet your needs, including the implications operationally, and the direct and indirect costs and benefits.
“We look beyond our own services portfolio, comprehensive though it is. Our solution will not always be the right fit for everyone and we will say so. By asking the right questions, we can evaluate the immediate and far-reaching impacts of the options we propose.”
First Stage: Insight Workshop
The process starts with an Insight Workshop. This is without cost or obligation. The agenda is driven by the retailer’s answers to key questions:
- What security problem do you want to solve?
- Why do you want to solve it? What are the security, safety, commercial, system and process, human factor issues – short and long term?
- Who needs to be involved?
- What is the likely system, services or process result/ outcome?
Who Should Attend the Workshop: Senior personnel in Security and Loss Prevention; also Operations, Facilities and IT Systems Managers.
Outcome: Lodge Service produces the first-stage report, summarising the principal issues and opportunities for the organisation. The next actions are then agreed, to meet set objectives.
This process is the basis for great decision making, says Darren, to reduce risk and get the best return on the investment in security.
Get In Touch https://lodgeservice.com