Sarah Cork is leading a new security industry initiative focused on the protection, health and well-being of service clients and other stakeholders to encourage their customers to return safely to the high street and staff back to places of work.
She has joined security consultants Lodge Service as Group Commercial Director, having held senior security client and supplier positions at First Security powered by Interserve, and with retail and merchant loss prevention experience at Claire’s, N. Brown, Safeway, Morrisons, Wolseley and Yodel.
“Coronavirus has changed the way we shop, socialise and work together. In corporate, entertainment, hospitality, and public places, the security profession can now help to create a healthy and safe environment with more people-focused practices. It requires a security and safety plan that balances operational needs and constraints, affected by Covid-19, with a positive customer and staff experience. It’s crucial to the future of our high street and workplaces,“ Sarah Cork says.
The impact of Coronavirus and Government protection provisions puts new stresses on businesses and their stakeholders, she says – most obviously, from the requirement for retail customers to wear face-coverings and socially distance, to the unfamiliar tasks for security personnel in handling these and other new procedures. Lodge Service has had to adapt and ensure the use of appropriate emotional intelligence to recognise the empathy required in every situation.
Lodge Service’s Insight and Thought Leadership Workshops enable businesses to review their security, safety, loss prevention and welfare needs and evaluate strategic options to meet compliance standards as well as objectives for customer experience, profitability and other targets.
Each workshop delivers a clear plan of action for security clients. Lodge Service evaluates the data on current processes, as well as the risks to the organisation and new opportunities for improved control and efficiency arising from training, security technology and services available. The goal is greater transparency and better management reporting, with the metrics to evaluate performance and return on investment.
Organisations benefit from the 100 years’ security sector experience of Lodge Service, a third-generation family business that has helped clients to weather and respond to a range of world events over the past century, says Sarah Cork.
Clients of Lodge Service use its central monitoring and intelligence centre to plan and deploy security solutions that include security, risk and Health & Safety audits, 24-7 CCTV and alarm analysis and response, EAS systems, manned guarding, keyholding attendance and response, Investigations and Interviews to evidential standards followed with Civil recovery submission and other services, supporting the corporate, retail, logistics, residential, entertainment and hospitality and other sectors.
For further information on how Lodge Service can help with your security requirements, get in touch today.