Mystery Shopping

MYSTERY SHOPPING

Lodge Service Group’s specialist mystery shopping division, REACT CX, helps major organisations learn exactly how to measure and improve customer service in the most cost-effective way.

Built on years of developing expertise, REACT CX has grown to become one of the leading secret shopping agencies in the UK, Europe and Africa.

We are specialist market researchers and will provide you with:

  MEASUREMENTS AND IMPROVEMENTS IN YOUR CUSTOMER SERVICE LEVELS
tick   SALES SKILLS AND OPERATION IMPROVEMENTS
tick   TIMELY INVESTIGATIONS
tick   BEST PRACTICE APPROACHES
tick   PROVEN METHODOLOGIES
tick COST-EFFECTIVE, ACTIONABLE DATA

WHAT OUR SERVICE DOES

We provide proven methodologies, skilled application of expertise, and insightful interpretation of findings to enable you to measure how your service is being delivered from a customer’s perspective.

OUR ‘BEST PRACTICE’ APPROACH

Widely experienced in developing and operating customer satisfaction surveys, REACT CX has a ‘best practice’ approach which recognises the individual needs of every client.

PROVIDING ACTIONABLE DATA-ANALYSIS

Our approach to service evaluation offers you cost-effective actionable data analysis with reports that cover a wide variety of issues including:

Service skills
Sales skills
Operational performance

IMPROVING YOUR MOST VALUABLE ASSET…

We provide our clients with full support through specialist market research and service improvement professionals, and will show you how to improve the performance of your most valuable asset – your staff.