Mystery Shopping

Mystery Shopping

MYSTERY SHOPPING

Lodge Service Group’s specialist mystery shopping division, REACT CX, helps major organisations learn exactly how to measure and improve customer service in the most cost-effective way.

Built on years of developing expertise, REACT CX has grown to become one of the leading secret shopping agencies in the UK, Europe and Africa.

We are specialist market researchers and will provide you with:

  MEASUREMENTS AND IMPROVEMENTS IN YOUR CUSTOMER SERVICE LEVELS
  SALES SKILLS AND OPERATION IMPROVEMENTS
  TIMELY INVESTIGATIONS
  BEST PRACTICE APPROACHES
  PROVEN METHODOLOGIES
 COST-EFFECTIVE, ACTIONABLE DATA

WHAT OUR SERVICE DOES

We provide proven methodologies, skilled application of expertise, and insightful interpretation of findings to enable you to measure how your service is being delivered from a customer’s perspective.

OUR ‘BEST PRACTICE’ APPROACH

Widely experienced in developing and operating customer satisfaction surveys, REACT CX has a ‘best practice’ approach which recognises the individual needs of every client.

PROVIDING ACTIONABLE DATA-ANALYSIS

Our approach to service evaluation offers you cost-effective actionable data analysis with reports that cover a wide variety of issues including:

  • Service skills
  • Sales skills
  • Operational performance

IMPROVING YOUR MOST VALUABLE ASSET…

We provide our clients with full support through specialist market research and service improvement professionals, and will show you how to improve the performance of your most valuable asset – your staff.

How Can We Help

If you require further information or further advice on your security requirements. Please contact our team today.

building systems management

SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding and Key-Holding.

building systems management

Lodge Security Limited is a Safe Contractor accredited supplier

building systems management

Lodge Security Limited is an NSI (National Security Inspectorate) Guarding Gold and EMS Gold accredited organisation

building systems management

Lodge Security Limited achieved a score of 143 in 2015-2016 for the SIA ACS approval

Contact our head office

Bank House
15 Gosditch Street
Cirencester
Gloucestershire
GL7 2AG

P: 0800 289 080
E: info@lodgeservice.com

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